Privacy policy
1. Information We Collect
We collect personal information only to fulfill orders and provide customer support, including:
- Order-related data: Name, shipping/billing address, phone number (15033297544, for delivery updates only), and email address (support@lottusseshop.com for communication).
- Payment data: We do not store credit card or payment details; all payment processing is handled by secure third-party providers (e.g., PayPal, Stripe).
- Non-personal data: Anonymous browsing information (e.g., website visit duration, product views) to improve our services, collected via cookies (you can disable cookies in your browser settings).
2. How We Use Your Information
- Process and ship your orders (e.g., share address with carriers for delivery).
- Communicate with you about order status, returns, or service updates (via email or phone).
- Improve product selection and website experience (using non-personal browsing data).
- We never sell, rent, or share your personal information with third parties for marketing purposes.
3. Data Security
- We implement industry-standard security measures (e.g., encrypted data transmission, secure servers) to protect your personal information from unauthorized access or misuse.
- While we take steps to secure data, no online transmission method is 100% secure; we cannot guarantee absolute security.
4. Your Rights
- You may request access to, correction of, or deletion of your personal information by contacting us (details below).
- You can opt out of non-essential communications (e.g., promotional emails) by clicking the "unsubscribe" link in our emails.
5. Children’s Privacy
Our services are not intended for individuals under 13 years of age. We do not knowingly collect personal information from children under 13, and will delete such data if discovered.
6. Contact Us
For questions about your privacy, data requests, or concerns:
- Email: support@lottusseshop.com
- Physical Address: 15620 SW Rangeland Dr., Powell Butte, OR 97753, US