Terms of service
1. Acceptance of Terms
By accessing, browsing, or purchasing products (including vacuum flasks and ceramic mugs) from Lottusseshop ("the Shop"), you agree to comply with and be bound by these Terms of Service. If you do not agree, please refrain from using the Shop’s services.
2. Product Information & Orders
- All product descriptions, prices, and availability are subject to change without prior notice. The Shop reserves the right to correct errors or cancel orders due to incorrect pricing or stock shortages.
- You confirm that all information provided during the ordering process (e.g., shipping address, contact details) is accurate and complete. The Shop is not liable for delivery delays or failures caused by incorrect information.
3. Payment & Shipping
- Payment must be completed through the Shop’s designated payment methods. All payments are processed securely, and the Shop does not store sensitive payment information.
- Shipping is available to locations as specified at checkout. Delivery times are estimates only; the Shop is not responsible for delays caused by third-party carriers (e.g., weather, logistics issues).
4. Returns & Refunds
- To request a return or refund, you must contact the Shop within 30 days of receiving your order. Products must be unused, in their original packaging, and in resalable condition.
- Refunds will be processed to the original payment method after the returned product is inspected and approved. Shipping costs for returns are borne by the customer unless the return is due to a product defect or Shop error.
5. Limitation of Liability
- Lottusseshop shall not be liable for any indirect, incidental, or consequential damages arising from the use of its products or services, including but not limited to loss of use, loss of data, or inconvenience.
- The Shop’s total liability for any claim related to a product or order shall not exceed the total purchase price of that product.
6. Contact Information
For questions, concerns, or support regarding these Terms or your order, contact us at:
- Email: support@lottusseshop.com
- Physical Address: 15620 SW Rangeland Dr., Powell Butte, OR 97753, US
7. Modifications to Terms
The Shop may update these Terms of Service at any time. Changes will be posted on the Shop’s website, and your continued use of the services after the effective date of changes constitutes acceptance of the revised Terms.