Shipping policy
1. Shipping Eligibility & Coverage
- Lottusseshop currently offers shipping to domestic addresses within the United States only. International shipping is not available at this time.
- All orders (including vacuum flasks and ceramic mugs) are shipped from our location in Powell Butte, OR.
2. Order Processing Time
- Orders are processed within 1–3 business days after payment confirmation. Processing time does not include weekends or U.S. federal holidays.
- The Shop may delay processing for orders with incomplete shipping information; we will contact you via email if additional details are needed.
3. Shipping Methods & Delivery Times
- We partner with standard U.S. carriers (e.g., USPS, UPS) to fulfill orders. Delivery times typically range from 3–7 business days after processing, depending on your location.
- Delivery estimates are provided by carriers and are not guaranteed; delays may occur due to weather, logistics issues, or high shipping volumes.
4. Shipping Costs
- Shipping costs are calculated at checkout based on your delivery address, order weight, and selected shipping method.
- Free shipping may be offered for orders meeting a minimum purchase threshold; details will be clearly displayed on the Shop’s website or during checkout.
5. Tracking & Delivery Confirmation
- Once your order ships, a tracking number will be sent to your registered email address. You can use this number to monitor your order’s status via the carrier’s website.
- Lottusseshop is not responsible for lost or stolen packages once the carrier confirms delivery to the provided address. If you suspect a delivery issue, contact the carrier directly using your tracking number.
6. Address Changes & Cancellations
- To modify your shipping address or cancel an order, contact us immediately at support@lottusseshop.com. We cannot guarantee changes or cancellations once an order has been processed or shipped.
7. Contact Us
For questions about shipping, tracking, or delivery:
- Email: support@lottusseshop.com
- Physical Address (for returns only): 15620 SW Rangeland Dr., Powell Butte, OR 97753, US