Shipping policy

1. Shipping Eligibility & Coverage

  • Lottusseshop currently offers shipping to domestic addresses within the United States only. International shipping is not available at this time.
  • All orders (including vacuum flasks and ceramic mugs) are shipped from our location in Powell Butte, OR.

2. Order Processing Time

  • Orders are processed within 1–3 business days after payment confirmation. Processing time does not include weekends or U.S. federal holidays.
  • The Shop may delay processing for orders with incomplete shipping information; we will contact you via email if additional details are needed.

3. Shipping Methods & Delivery Times

  • We partner with standard U.S. carriers (e.g., USPS, UPS) to fulfill orders. Delivery times typically range from 3–7 business days after processing, depending on your location.
  • Delivery estimates are provided by carriers and are not guaranteed; delays may occur due to weather, logistics issues, or high shipping volumes.

4. Shipping Costs

  • Shipping costs are calculated at checkout based on your delivery address, order weight, and selected shipping method.
  • Free shipping may be offered for orders meeting a minimum purchase threshold; details will be clearly displayed on the Shop’s website or during checkout.

5. Tracking & Delivery Confirmation

  • Once your order ships, a tracking number will be sent to your registered email address. You can use this number to monitor your order’s status via the carrier’s website.
  • Lottusseshop is not responsible for lost or stolen packages once the carrier confirms delivery to the provided address. If you suspect a delivery issue, contact the carrier directly using your tracking number.

6. Address Changes & Cancellations

  • To modify your shipping address or cancel an order, contact us immediately at support@lottusseshop.com. We cannot guarantee changes or cancellations once an order has been processed or shipped.

7. Contact Us

For questions about shipping, tracking, or delivery:
  • Email: support@lottusseshop.com
  • Physical Address (for returns only): 15620 SW Rangeland Dr., Powell Butte, OR 97753, US